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- Web services directory
put to the test
- Campaigning
For Web Services
- BMC Readies
Updated Monitoring Service
- Amazon
Reorganizes, Emphasizing Third-Party Services
- IAR
Bits and Bytes
- Poor Service
Panacea?
- Mercury App Monitors,
Enforces SLAs
- Ramping Up Security
With Streaming Video
- Online
Service Universe Co-Op Builds on Imici
- SafeWeb
Dumps Free Online Privacy Service
- MagnetStudio
to Offer .Net Alternative
- Cox
Begins Its First Open Access Broadband Trials
- Are
Kiosks Distancing Us from the Human Touch?
- XP
Can Be A Minus With AOL Plus
- Customers
In Demand
- Disney puts games
on the very small screen
- Verio
Pushes Into Enterprise Hosting Space
- Some
Cable Customers Left In the Dark
- Avoid
Late Fees by Paying Credit Card Bills by Phone or on Internet
- Rural
ILECs, The Shining Star in the Telecom Sector
- Delta
cooks up CRM tool for holiday travelers
Web
services directory put to the test Four major software makers will launch
an updated test version of a public Web services directory that lets businesses
list and find online services. Campaigning
For Web Services In an effort to address the demand for education and
information on Web services, technology business advisory firm Delphi Group is
unleashing an aggressive campaign for developing market awareness. BMC
Readies Updated Monitoring Service BMC Software Inc. is looking to emphasize
the "manage" in managed services with a new monitoring service. Amazon
Reorganizes, Emphasizing Third-Party Services While Amazon has seen growth
slow down in its core category of books, music and video, other non-retail sectors
have proven to be increasingly profitable. IAR
Bits and Bytes Aliso Viejo, Calif.-based rich media e-mail firm MindArrow
Systems is offering streaming video e-mail cards, hoping to attract customers
that want to substitute them for traditional corporate holiday cards, it said.
Poor
Service Panacea? There is no way any company can scale up their call center
operations fast enough to handle those sorts of spikes. Mercury
App Monitors, Enforces SLAs Mercury Interactive will test the service-level
management waters next week, hoping to dip into a more mature market for SLA monitoring.
Ramping
Up Security With Streaming Video PacketVideo, a company that had been
focused on making it possible to stream video to consumers via wireless networks,
suddenly has found itself branching into an unforeseen market: security.
Online
Service Universe Co-Op Builds on Imici Instant-messaging service provider
Imici said it is providing its instant-messaging technology to Internet service
providers that belong to the Online Service Universe Co-Op, a growth-oriented
cooperative of independent ISPs. SafeWeb
Dumps Free Online Privacy Service Many faithful users have contacted SafeWeb
suggesting they would pay to use the privacy technology again. But SafeWeb is
focusing its energy on creating a new, different product. MagnetStudio
to Offer .Net Alternative Application development software startup MagnetPoint
Inc. will release a Java-based application development framework for building
Web services. Cox
Begins Its First Open Access Broadband Trials Six months after initially
announcing the deal, Cox Communications, is launching its technical trial of EarthLink
and America Online, Inc., Internet services over Cox's broadband cable network
in El Dorado, Ark.. Are
Kiosks Distancing Us from the Human Touch? More and more, self-service
-- usually in the form of a kiosk -- is becoming synonymous with customer service.
XP
Can Be A Minus With AOL Plus Some users of America Online's high-speed
Internet service have lost their ability to connect over digital subscriber lines
after upgrading to Windows XP, according to message board postings. Customers
In Demand Demand planning can help suppliers know their customers better.
Disney
puts games on the very small screen Walt Disney's online division continued
its push into the wireless Web on Tuesday by offering games that are playable
on cell phones. Verio
Pushes Into Enterprise Hosting Space Verio Inc. is looking to push up
the ladder in the Web hosting world, relying on a branding campaign, its telecom
parent, cost-saving plans and managed services to move it into the larger enterprises.
Some
Cable Customers Left In the Dark David Nash's case is the perfect example
of the confusion created when cable companies start playing "give and take" with
their Internet subscribers and not telling them about the giving or taking.
Avoid
Late Fees by Paying Credit Card Bills by Phone or on Internet Credit card
companies have different approaches to payments by phone. Rural
ILECs, The Shining Star in the Telecom Sector A new Yankee Group Report,
"The Rural ILEC Sector," examines rural ILECS, a service provider sector that
is relatively unknown but one that is surprisingly very successful in these difficult
times. Delta
cooks up CRM tool for holiday travelers Delta passengers can track airport
wait times at Delta.com through a new CRM tool the airline's programmers developed
in spite of the fact that most airline IT projects are in a holding pattern.
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