E-SERVICES News

Subject: December 2001 ECMgt.com: Year-end 2001 in Review
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December 1, 2001 *4,300 subscribers* Volume 3, Issue 12
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  • Web services directory put to the test
  • Campaigning For Web Services
  • BMC Readies Updated Monitoring Service
  • Amazon Reorganizes, Emphasizing Third-Party Services
  • IAR Bits and Bytes
  • Poor Service Panacea?
  • Mercury App Monitors, Enforces SLAs
  • Ramping Up Security With Streaming Video
  • Online Service Universe Co-Op Builds on Imici
  • SafeWeb Dumps Free Online Privacy Service
  • MagnetStudio to Offer .Net Alternative
  • Cox Begins Its First Open Access Broadband Trials
  • Are Kiosks Distancing Us from the Human Touch?
  • XP Can Be A Minus With AOL Plus
  • Customers In Demand
  • Disney puts games on the very small screen
  • Verio Pushes Into Enterprise Hosting Space
  • Some Cable Customers Left In the Dark
  • Avoid Late Fees by Paying Credit Card Bills by Phone or on Internet
  • Rural ILECs, The Shining Star in the Telecom Sector
  • Delta cooks up CRM tool for holiday travelers

Web services directory put to the test
Four major software makers will launch an updated test version of a public Web services directory that lets businesses list and find online services.

Campaigning For Web Services
In an effort to address the demand for education and information on Web services, technology business advisory firm Delphi Group is unleashing an aggressive campaign for developing market awareness.

BMC Readies Updated Monitoring Service
BMC Software Inc. is looking to emphasize the "manage" in managed services with a new monitoring service.

Amazon Reorganizes, Emphasizing Third-Party Services
While Amazon has seen growth slow down in its core category of books, music and video, other non-retail sectors have proven to be increasingly profitable.

IAR Bits and Bytes
Aliso Viejo, Calif.-based rich media e-mail firm MindArrow Systems is offering streaming video e-mail cards, hoping to attract customers that want to substitute them for traditional corporate holiday cards, it said.

Poor Service Panacea?
There is no way any company can scale up their call center operations fast enough to handle those sorts of spikes.

Mercury App Monitors, Enforces SLAs
Mercury Interactive will test the service-level management waters next week, hoping to dip into a more mature market for SLA monitoring.

Ramping Up Security With Streaming Video
PacketVideo, a company that had been focused on making it possible to stream video to consumers via wireless networks, suddenly has found itself branching into an unforeseen market: security.

Online Service Universe Co-Op Builds on Imici
Instant-messaging service provider Imici said it is providing its instant-messaging technology to Internet service providers that belong to the Online Service Universe Co-Op, a growth-oriented cooperative of independent ISPs.

SafeWeb Dumps Free Online Privacy Service
Many faithful users have contacted SafeWeb suggesting they would pay to use the privacy technology again. But SafeWeb is focusing its energy on creating a new, different product.

MagnetStudio to Offer .Net Alternative
Application development software startup MagnetPoint Inc. will release a Java-based application development framework for building Web services.

Cox Begins Its First Open Access Broadband Trials
Six months after initially announcing the deal, Cox Communications, is launching its technical trial of EarthLink and America Online, Inc., Internet services over Cox's broadband cable network in El Dorado, Ark..

Are Kiosks Distancing Us from the Human Touch?
More and more, self-service -- usually in the form of a kiosk -- is becoming synonymous with customer service.

XP Can Be A Minus With AOL Plus
Some users of America Online's high-speed Internet service have lost their ability to connect over digital subscriber lines after upgrading to Windows XP, according to message board postings.

Customers In Demand
Demand planning can help suppliers know their customers better.

Disney puts games on the very small screen
Walt Disney's online division continued its push into the wireless Web on Tuesday by offering games that are playable on cell phones.

Verio Pushes Into Enterprise Hosting Space
Verio Inc. is looking to push up the ladder in the Web hosting world, relying on a branding campaign, its telecom parent, cost-saving plans and managed services to move it into the larger enterprises.

Some Cable Customers Left In the Dark
David Nash's case is the perfect example of the confusion created when cable companies start playing "give and take" with their Internet subscribers and not telling them about the giving or taking.

Avoid Late Fees by Paying Credit Card Bills by Phone or on Internet
Credit card companies have different approaches to payments by phone.

Rural ILECs, The Shining Star in the Telecom Sector
A new Yankee Group Report, "The Rural ILEC Sector," examines rural ILECS, a service provider sector that is relatively unknown but one that is surprisingly very successful in these difficult times.

Delta cooks up CRM tool for holiday travelers
Delta passengers can track airport wait times at Delta.com through a new CRM tool the airline's programmers developed in spite of the fact that most airline IT projects are in a holding pattern.

 

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